Terms & Conditions
Last updated: 26/07/2026
These Terms and Conditions ("Terms") govern your use of cleaning services provided by SYRANIDIS LIMITED (Company No. 16196665), trading as Forest Bloom ("Company", "Forest Bloom", "we", "us", or "our"), a company registered in England and Wales.
By booking our services, you agree to be bound by these Terms. Please read them carefully before making a booking.
1. Services
1.1 Service Description
We provide professional, low-moisture ("waterless") interior soft-furnishing cleaning services, including:
Carpet cleaning
Rug cleaning
Fabric protection treatment
Pet odour treatment
End of tenancy carpet cleaning
Stain treatment
Every clean follows a Woolsafe protocol and, where included in your service, is finished with a proof-of-clean report containing before-and-after photographs and pH readings.
1.2 Service Area
We provide services across the Epping Forest area, including Loughton, Buckhurst Hill, Chigwell, Epping and Theydon Bois. Availability may vary by location, and we may decline bookings outside our service area.
1.3 Quotes and Accuracy of Information
All quotes are provided free of charge and are valid for 14 days from the date of issue. Quotes are based on the information you provide to us. If, on arrival, the size, condition, fibre type, or accessibility of the area differs significantly from what you described, we reserve the right to adjust the price, reschedule, or decline to carry out the work. Where we decline because the work was materially misrepresented, we may retain the deposit to cover our reserved time and travel.
2. Bookings
2.1 Making a Booking
Bookings can be made by phone, email, or through our website. A booking is confirmed when we have agreed a date, time, and price, and the required deposit has been paid. To secure your appointment we take a deposit of £50 at the time of booking, held securely by our payment provider. The balance is due on completion of the work (see Section 4).
2.2 Access
You must ensure we have clear and safe access to the areas to be cleaned at the agreed time, and that a working mains electrical supply is available (our equipment runs on mains electricity; our method does not require access to your water supply). If we cannot access the property at the agreed time, are kept waiting more than 15 minutes, or are turned away on arrival, we may treat this as a late cancellation and retain the deposit as a call-out fee.
2.3 Preparation
Before we arrive, we may ask you to:
Remove small, fragile, or valuable items from the areas to be cleaned
Inform us of any known issues, delicate fibres, or fragile areas
We will move reasonable items of furniture as part of the service; please let us know in advance if heavy or specialist items are involved.
We are not obliged to move heavy furniture, electronics, or valuables, and are not liable for items you have asked us to move against our advice.
3. Cancellations, Rescheduling and No-Shows
3.1 Cancellation by You
You may cancel or reschedule your booking with your deposit refunded or transferred to the new date, provided you give at least 48 hours' notice.
For cancellations or rescheduling with less than 48 hours' notice, we reserve the right to retain the deposit to cover our reserved time and travel.
3.2 No-Shows and Refused Access
If you are not present at the agreed time, do not provide access, or the appointment cannot proceed for reasons within your control, this is treated as a no-show and the full deposit is retained. We reserve the right to require full payment in advance for any future bookings following a no-show or repeated late cancellations.
3.3 Cancellation by Us
We reserve the right to cancel or reschedule bookings due to equipment failure, illness, or other circumstances beyond our control. We will provide as much notice as possible and offer an alternative date, and any deposit paid will be transferred to the new booking or refunded in full if you prefer.
4. Pricing and Payment
4.1 Pricing
Prices are quoted in British Pounds Sterling (GBP) and include VAT where applicable. Prices may vary based on the size, condition, and accessibility of the areas to be cleaned.
4.2 Payment Terms
The balance of the price is due on completion of the work. Where you have provided card details at the time of booking, you authorise us to charge the outstanding balance to that card on completion of the service. We may also accept bank transfer or other methods by prior agreement.
4.3 Late Payment
If any sum is not paid when due, we reserve the right to charge interest on the overdue amount at a reasonable rate until payment is received, and to recover reasonable costs incurred in obtaining payment, including debt-recovery and administration costs. We may suspend or refuse further services while any balance remains unpaid.
4.4 Chargebacks
Payments are taken for services requested and provided, evidenced by our booking records and proof-of-clean report. Where a payment is reversed or a chargeback is raised without a valid legal basis, we reserve the right to dispute it, to pursue the outstanding amount as a debt, and to recover any associated costs.
4.5 Additional Charges
Additional charges may apply for:
Particularly heavy soiling requiring extra time or treatment
Specialist stain or odour treatments
Work outside normal hours (by prior arrangement)
Return visits due to access issues
We will always discuss any additional charges with you before proceeding.
5. Home Care Plans and Subscriptions
5.1 Subscription Services
We offer recurring service plans (including the Home Care Plan) billed at regular intervals by Direct Debit or recurring card payment through our payment provider. The price, billing frequency, and services included will be set out at the time you subscribe.
5.2 Billing and Renewal
Subscription payments are collected automatically on each billing date until the plan is cancelled. By subscribing, you authorise these recurring payments. If a payment fails, we may suspend the associated services until payment is brought up to date.
5.3 Cancelling a Subscription
You may cancel a subscription at any time by contacting us. Cancellation takes effect from the end of your current paid period, and no further payments will be taken. Payments already collected for the current period are non-refundable once the associated service has been provided or scheduled, except where required by law.
6. Your Right to Cancel (Online and Telephone Bookings)
Where you book our services online, by telephone, or otherwise at a distance, you have the right to cancel within 14 days of making the booking, under the Consumer Contracts Regulations 2013. If you ask us to carry out the service within this 14-day period and we do so, you may be charged for the work completed up to the point of cancellation. This right does not affect your statutory rights.
7. Our Responsibilities and Results
7.1 Standard of Work
We will carry out all work with reasonable care and skill, using professional equipment and Woolsafe-certified cleaning products, treat your property with respect, and leave the work area clean and tidy.
7.2 Insurance
We carry public liability insurance to cover accidental damage or injury arising from our work. Details of our insurance are available on request.
7.3 Results and Expectations
While we strive for excellent results, cleaning outcomes depend on the age, fibre, dye, construction, and prior treatment of the material, and cannot be guaranteed. In particular:
Some old, set-in, chemically-altered, or previously-treated stains may be permanent.
Cleaning may reveal, but does not cause, pre-existing conditions such as fading, colour loss, pile distortion, wear patterns, or shrinkage.
Certain stains may "wick back" or reappear as the fibre dries; a single follow-up treatment may be required.
Odour treatments reduce but cannot always fully eliminate deep-set or sub-floor odours.
We will always give honest advice about what can realistically be achieved before we begin. Dissatisfaction with a result that was disclosed as unlikely or impossible to achieve, or that arises from a pre-existing condition of the item, is not grounds for a refund.
7.4 Photographic Record
The before-and-after photographs and readings in our proof-of-clean report form the agreed record of the condition of the items and the results of our work, and may be relied upon by both parties in the event of any dispute.
8. Your Responsibilities
You agree to:
Provide accurate information about the areas to be cleaned
Inform us of any known damage, delicate fibres, fragile areas, or hazards
Ensure safe access to all work areas and a working mains power supply
Secure pets during our visit
Remove valuable or fragile items from the immediate work area
Be present, or arrange for someone over 18 to be present, at the appointment
Confirm you are the owner of the items to be cleaned, or have the owner's authority to instruct the work
9. Damage and Liability
9.1 Pre-Existing Damage
We are not liable for damage that existed before our arrival, for conditions revealed (but not caused) by cleaning, or for damage arising from pre-existing wear, defects, weakness, or undisclosed hazards in the materials or property.
9.2 Reporting Damage
Any concerns about damage must be reported to us in writing within 24 hours of the service being completed, with photographs where possible. We may require the opportunity to inspect the item before any claim is considered. Claims made after this period, or where the item has since been treated by another party, may not be accepted.
9.3 Limitation of Liability
Our total liability for any claim is limited to the value of the service provided or the reasonable cost of repair or replacement of the affected item, whichever is lower. We are not liable for any indirect or consequential losses. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
10. Complaints and Satisfaction Guarantee
10.1 Our Guarantee
Your satisfaction matters to us. If you are not happy with any aspect of our work, please contact us in writing within 24 hours. Our guarantee entitles you to have us return to re-clean the affected area at no additional charge; it does not entitle you to a refund, and is conditional on us being given reasonable access to inspect and re-clean, and on the area not having been treated by you or a third party in the meantime.
10.2 Complaints
Complaints should be made in writing to george@forestbloom.co.uk.
We aim to respond to all complaints within 5 working days.
11. Right to Refuse or Terminate Service
We reserve the right to decline, suspend, or stop work and leave the premises where:
The environment is unsafe, unhygienic, or hazardous
The work or property was materially misrepresented at the time of booking
Our staff are subjected to abusive, threatening, or discriminatory behaviour
Access or working conditions differ substantially from those agreed
In such cases we may retain the deposit and charge for any work already carried out and for our reserved time and travel.
12. Health and Safety
We maintain appropriate health and safety standards. Please inform us of any known hazards on your property, any health conditions or allergies that may be affected by cleaning products, and any areas that are unsafe or restricted.
13. Data Protection
We collect and process your personal data in accordance with our Privacy Policy and applicable data protection laws. Your data is used to provide our services and communicate with you about your bookings.
14. Changes to Terms
We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions about these Terms, please contact us:
Company: SYRANIDIS LIMITED, trading as Forest Bloom
Company Number: 16196665
Email: george@forestbloom.co.uk
Phone: 07716312287
Website: https://www.forestbloom.co.uk
By booking our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.