Privacy Policy

‍ ‍

Last updated: 26/07/2026

‍ ‍

Forest Bloom is a trading name of SYRANIDIS LIMITED (Company No. 16196665) ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and cleaning services.

‍ ‍

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

‍ ‍

1. Data Controller Information

‍ ‍

SYRANIDIS LIMITED (Company No. 16196665) is the data controller responsible for your personal data.

‍ ‍

Contact Details

‍ ‍

‍ ‍

2. Information We Collect

‍ ‍

We collect information that you provide directly to us when you:

‍ ‍

  • Request a quote or contact us

  • Book our cleaning services

  • Sign up for a Home Care Plan or other subscription

  • Communicate with us by phone, email, text, WhatsApp, or through our website

‍ ‍

2.1 Personal Information

‍ ‍

This may include:

‍ ‍

  • Name and contact details (email, phone number)

  • Service address and postcode

  • Details about your cleaning requirements (for example carpet type, room count, problem areas)

  • Payment and Direct Debit information (processed securely by our payment providers)

  • Photographs of your carpets before and after cleaning, taken as part of our proof-of-clean report

  • Any correspondence between us

‍ ‍

2.2 Technical Information

‍ ‍

When you visit our website, we and our service providers may automatically collect:

‍ ‍

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring website

‍ ‍

3. How We Use Your Information

‍ ‍

We use your information to:

‍ ‍

  • Provide quotes and respond to enquiries

  • Deliver our cleaning services and manage bookings

  • Process payments and Direct Debit subscriptions

  • Send service confirmations, reminders, and proof-of-clean reports

  • Send marketing communications where you have agreed to receive them

  • Improve our services and website

  • Comply with legal obligations

‍ ‍

4. Legal Basis for Processing

‍ ‍

We process your personal data under the following legal bases:

‍ ‍

  • Contract: To provide the cleaning services you have requested

  • Legitimate Interests: To respond to enquiries, keep records, and improve our services

  • Legal Obligation: To comply with tax and business regulations

  • Consent: Where you have given explicit consent, for example for marketing communications or non-essential cookies

‍ ‍

5. Data Sharing

‍ ‍

We do not sell your personal data. We may share your information with trusted third parties who help us run our business, including:

‍ ‍

  • Booking and scheduling providers: to manage your appointments

  • Payment and Direct Debit processors: to process payments and subscriptions securely

  • Communication providers: to send confirmations, reminders, and messages

  • Website and hosting provider: to operate our website

  • Advertising and analytics providers: to understand website usage and deliver relevant advertising (see Section 8)

  • Professional advisers: such as our accountant or legal advisers where necessary

  • Legal authorities: if required by law

‍ ‍

These providers act as our data processors and are only permitted to use your data for the purposes we specify.

‍ ‍

6. Data Retention

‍ ‍

We retain your personal data for as long as necessary to:

‍ ‍

  • Provide our services to you

  • Comply with legal requirements (typically 6 years for financial records)

  • Resolve disputes and enforce agreements

‍ ‍

Enquiry data from potential customers who do not proceed with a booking is deleted after 12 months.

‍ ‍

7. Your Rights

‍ ‍

Under UK GDPR, you have the right to:

‍ ‍

  • Access: Request a copy of your personal data

  • Rectification: Request correction of inaccurate data

  • Erasure: Request deletion of your data (where applicable)

  • Restriction: Request restriction of processing

  • Portability: Request your data in a portable format

  • Object: Object to processing based on legitimate interests

  • Withdraw consent: Where processing is based on consent

‍ ‍

To exercise any of these rights, please contact us at george@forestbloom.co.uk.

‍ ‍

8. Cookies

‍ ‍

Our website uses cookies to ensure it functions properly and to help us understand how visitors use our site.

‍ ‍

  • Essential cookies: required for the website and booking system to work.

  • Analytics cookies: help us understand how our website is used so we can improve it.

  • Advertising cookies: used by advertising platforms (such as social media) to measure and deliver relevant advertising.

‍ ‍

Where cookies are not strictly essential, we will ask for your consent before setting them. You can manage or withdraw your cookie preferences at any time through the cookie banner on our website or your browser settings.

‍ ‍

9. Data Security

‍ ‍

We implement appropriate security measures to protect your personal data, including:

‍ ‍

  • Secure HTTPS encryption on our website

  • Secure payment processing through trusted providers

  • Limited access to personal data

  • Regular review of our security practices

‍ ‍

10. Changes to This Policy

‍ ‍

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

‍ ‍

11. Complaints

‍ ‍

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

‍ ‍

Information Commissioner's Office Website: ico.org.uk Phone: 0303 123 1113

‍ ‍

12. Contact Us

‍ ‍

For any questions about this Privacy Policy or our data practices, please contact us:

‍ ‍